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Booking Conditions

Our Booking Conditions set out clearly and simply the responsibilities we at Madeira Sonho have to you and which in turn you have to us when a contract is made between us. In these Booking Conditions “you” means all persons named on the booking, including anyone who is added or substituted at a later date. “We” means Madeira Sonho. When signing the booking form for your travel arrangements you will sign on behalf of yourself and others named in your party that you have read, understood and accepted these Booking Conditions and the information provided to you.

1. Booking Procedure - Once you have signed a booking form or in the event of making a booking by telephone as in most cases, you authorize us to accept these conditions on your behalf. The required deposit or full payment must be paid in order for us to confirm the booking and this contract comes into existence between you and Madeira Sonho. Bookings may be made by telephone, and you are encouraged to do this to ensure that accommodation, flight seats, car hire or other services requested are available on the dates required. When confirming your booking Madeira Sonho will issue you with a confirmation invoice showing the balance payment due and the date it is payable by. 

2. Payment - Bookings made within four weeks of the scheduled date must be accompanied by full payment. If full payment is not received by the due date, we reserve the right to treat your booking as cancelled, and you would incur cancellation charges, which could be up to 100% of the value of the booking. Bookings made outside four weeks of departure may be secured by paying a deposit of 25 percent of the total sum. This deposit is non-refundable, unless in the event that travel arrangements are unavailable. Madeira Sonho does not accept responsibility for any travel or accommodation arrangements made by you before you have received final confirmation of your booking. Madeira Sonho hereafter called The Company will take all reasonable care in making arrangements but acts solely as an “ Agent for a Principle”.

3. The Company’s Obligations - The Company has done its best to ensure that the statements made in its web sites & brochure are correct, and we do our utmost to ensure that the holidays offered are properly arranged and that services, accommodation, car hire and organizations used are reputable. Nevertheless arrangements have to be made substantially in advance and difficulties can occasionally arise. Accordingly, while The Company accepts liability for any loss you may suffer as a direct result of negligence of our employees, we do not accept liability for events, or the acts or omissions of people, outside our control, if you are unfortunate enough to suffer any such problems, your holiday insurance may provide a measure of compensation.

4. Pricing - All prices quoted are in euros. Madeira Sonho reserves the right to amend prices due to currency fluctuations, fuel surcharges, government action or hotel rate increases. Prices do not include, unless stated in writing, any tips or porterage of luggage at any airport or accommodation, airline tickets, airport or departure taxes, laundry expenses, meals, beverages, entrance fees, guide fees, city sightseeing tours fees, excursion fees, telephone calls and any items that are offered by the accommodation, including the contents of room mini-bars or any other items not detailed on the hotel voucher.

5. Holiday Insurance - You must take out holiday insurance providing cover for the entire duration of your holiday. Your attention is drawn to the fact that some of the circumstances, which might necessitate you cancelling your holiday, are ones that would entitle you to make a claim under the insurance. In such situations this would pay for the cancellation charges that The Company would be entitled to charge as described in the next section. Motor insurance is compulsory and is included in the price of the car hire but is not included as separate cover in the standard holiday insurance. Travel insurance must be purchased within 14 days of confirming your booking with The Company.

6. Descriptions - This is drawn from information provided directly by the Hotel/Accommodation. Madeira Sonho cannot be held responsible for any inaccuracies in such information, nor can liability be accepted for changes in facilities, which are not advised to us by the Hotel/Accommodation. Particular features or facilities in hotel descriptions form part of the hotel’s standard offering and their availability can not be guaranteed unless specifically requested by the client and confirmed by Madeira Sonho in writing.

7. Cancellation By You - If you or any other member of your party wishes to cancel a holiday (or any part thereof) which is subject of a confirmed booking, notice of cancellation must be received by The Company in writing, must be signed by the person who signed the booking form, or in the event of a credit card booking the card holder, and must be either sent by recorded delivery mail or handed in at Madeira Sonho’s offices during working hours and written receipt obtained. Please note that the policy of our Principles varies so much that we have a general policy to cover all eventualities. Therefore, all arrangements booked through The Company are “ NON-REFUNDABLE” and are subject to 100 per cent cancellation fees, unless otherwise stated on our invoice and therefore insurance is most strongly recommended. 
Normally amendments/ alterations are not permitted once a booking is confirmed. If however, amendments are possible, an amendment fee over and above whatever our principle(s) charge is levied. The Company will apply a minimum administration charge of € 75 per person in addition to any further charges made by the service provider/s. These charges will also apply in the event that you cancel your holiday due to Foreign Office Advice, airlines withdrawal of services, hostilities, civil or political unrest, acts of terrorism, natural disasters, epidemics, local or national government acts, fires or storms, strikes, airline failure, or any other circumstances regarded as Acts of God.

8. Cancellation By The Company - It may be that particular circumstances outside the control of The Company may result in our having to cancel your holiday. In the event of this being necessary, we will inform you as soon as possible, and will offer you the option of either an alternative holiday of at least comparable standard (if available) or a refund of all monies paid less The Company’s reasonable expenses. 
The particular circumstances to which this paragraph applies are Foreign Office Advice, airlines withdrawal of services, hostilities, civil or political unrest, natural disasters, epidemics, local or national government acts, fires or storms, strikes, airline failures or any other circumstances regarded as Acts of God. In any of these events The Company will apply a minimum administration charge of € 75 per person The Company may also cancel your holiday at any time after payment of your confirmation invoice if you default in paying the balance due under that invoice by the requested date and no refunds will be made. 

9. Amendments/Alterations by You - Normally amendments/alterations are not permitted once a booking is confirmed. If however, amendments are possible, an amendment fee over and above whatever our principle(s) charge is will be levied. The Company will apply a minimum administration charge of € 75 per person in addition to any further charges made by the service provider/s. This will also apply in the event that you cancel your holiday due to Foreign Office Advice, airlines withdrawal of services, hostilities, civil or political unrest, acts of terrorism, natural disasters, epidemics, local or national government acts, fires or storms, strikes, airline failure, or any other circumstances regarded as Acts of God. In the event that the Hotel/Accommodation cannot provide the booked accommodation, this may be due to the Hotel’s/Accommodation’s own over-booking. Madeira Sonho will offer an alternative of the same standard or higher subject to availability. If there is no availability a full refund will be given for the accommodation. If clients alter their reservations directly with the hotel, Madeira Sonho MUST be notified immediately. If notification is not given, then the clients will be liable to pay the Hotel directly for any changes that have been made at the Hotel’s rack rates.

10. Alterations By The Company - Minor alterations may occur in the details of your holiday (for example aircraft flight times, change to hotel facilities), and The Company will notify you of such changes as quickly as possible. In the event that the Hotel cannot provide the booked accommodation, this may be due to the Hotel’s own over-booking, Madeira Sonho will offer an alternative of the same standard or higher subject to availability. Delays caused by weather conditions, technical transport problems, strikes, industrial action or other circumstances outside of our control (other than specified below) are regarded as minor alterations and no refund or compensation can be given in these circumstances. If any major material alteration becomes necessary, e.g. if the scheduled flight booked is changed by more than 12 hours, after your holiday/flight/car hire/accommodation/other service is booked, you have a choice of either: 
A. Accepting the amendments as offered. 
B. Purchasing another holiday available from us. 
C. Cancelling your holiday. 

If you choose A or B we will pay you compensation on the scale shown. If you choose C we will refund you all monies you have paid but no compensation.

Period before scheduled departure within which a major change is notified to you or your agent

More than 42 days
15 - 42 days 
8 - 14 days 
0 - 7 days

Compensation
per
person

Nil
€ 10
€ 15
€ 20 

Please note that compensation payments do not apply where changes are caused by the reason of war, riots, strikes, airline failure, civil strife, terrorist activity, natural disaster, fire, technical problems to transport, closure of airports or any other circumstances regarded as Acts of God. 

11. Trade Fairs/Festivals - Hotels often impose supplements or do not give us our usual reductions, which mean that the price you pay may be higher than the hotel’s published rate. This can also happen at any period when rooms are very scarce.

12. Delays - Madeira Sonho accepts no responsibility for additional expenses due to changes or delays in road, rail, sea or air services or indeed due to any other cause; all such expenses will have to be borne by the client.

13. Passports, Visas and Health Requirements - The clients shall be fully responsible for ensuring that all necessary travel documents such as passports, visas and health documents are valid. The Company strongly advises clients contact the appropriate authorities for up to date information. The Company cannot accept any responsibility for any loss caused by faulty personal documentation.

14. Documentation - It is imperative that all documentation is checked thoroughly and matches the client’s requirements. Any errors advised at a later date may be subject to an amendment fee.

15. Disputes in Resort - If a client is dissatisfied with any aspect of his Hotel, this MUST be brought to the attention of the hotel management immediately and the Hotel management must be given adequate opportunity to rectify/resolve the situation from the outset. If the Hotelier cannot rectify/resolve the situation to the client’s satisfaction; Madeira Sonho must be contacted at the earliest opportunity. If having taken the above action the client is still dissatisfied, complaints should be received in writing within 14 days of the clients return (or for agents within 14 days of the agent being notified.

16. Postage - Tickets are normally sent by email; should this not be possible, they are dispatched by post. Travel Documents can be sent by “recorded delivery” at your request for an additional € 7.00 per booking. The Company accepts no liability for tickets delayed or lost in the post. All tickets remain the property of Madeira Sonho.

17. Return/Onward Flight Confirmations - We advise ONWARD / RETURN flights are reconfirmed 48 hours before departure. Clients must check-in at the appropriate airport/terminal at least 3 hours before departure. 

All of these conditions laid down are in addition to those of our Principle(s) and cannot be altered unless in writing (see Cancellation By You). 
Your contract with us is made on the terms of these booking conditions and is subject to Dutch laws and jurisdiction.

All reservations are subject to our terms and conditions and all arrangements for hotel and other accommodation and other services operated by person or bodies are made by Madeira Sonho as agents only. Madeira Sonho shall not be responsible for any damage, loss or inconvenience caused to clients as a result of such arrangements unless caused by Madeira Sonho’s negligence.

Madeira Sonho disclaims any financial responsibility for the payment of goods or services, which are not stipulated on our documentation, unless authorization has been obtained from our office in writing. All extras to services stipulated on our documentation must be collected directly from the client. Hand-written amendments to our documentation should be backed up by written confirmation from our office and if the details on the documentation do not agree, with the reservation you are holding, then this office must be contacted immediately.

Dutch Law governs all arrangements offered by Madeira Sonho to its clients, agents, hotels, other accommodation, and suppliers.